Refund Policy

Last Updated: 17-12-2024
Thank you for shopping with PreNew Gadgets. We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand our guidelines for returning items.

Returns and Refunds: PreNew Gadgets is dedicated to customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Refund:
To be eligible for a refund, the following conditions must be met:

• The request for a refund must be made within 7 days of receiving the product.
• The product must be unused, in the same condition as received, and in its original packaging.
• Proof of purchase, such as a receipt or order confirmation, is required.

Non-Refundable Items:
Certain items are non-refundable, including:

• Items that comes under Non-Refund is Mention in Product Page and in Cart too.
• Promo Cards.

Return Process: To initiate a return and request a refund, please contact our customer support team at support@prenewgadgets.com. Provide your order number and details about the product you would like to return.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
Inspection and Processing: Once we receive your returned item, our team will inspect it and process your refund. The refund will be issued to the original payment method used during the purchase.
Refund Timeframe: Once the refund is initiated, please allow 15 business days for the refund to be credited in your account after the processing is complete. The exact timeframe may vary depending on your financial institution.
Late or Missing Refunds: If you haven't received a refund within the expected timeframe, please check your bank account. Contact your credit card company or financial institution if further assistance is needed.
Exchanges: PreNew Gadgets does not offer direct product exchanges. If you need a different item, please initiate a return and place a new order.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.

Changes to Refund Policy PreNew Gadgets reserves the right to update or modify the Refund Policy at any time. Changes will be effective immediately upon posting on our website.

Contact Us
If you have any questions or need further assistance with our Refund Policy, please contact our customer support team at support@prenewgadgets.com.
PreNew Gadgets
Shop No 52, Lalganga Shopping Mall, Raipur Chhattisgarh 492001
support@prenewgadgets.com

By making a purchase from PreNew Gadgets, you agree to the terms of this Refund Policy. If you do not agree with these terms, please do not make a purchase from our website.